[PDF.37yf] The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Donna Knapp
[PDF.nz94] The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
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| #1271927 in Books | J. Ross Publishing, Inc. | 2010-08-10 | Original language:English | PDF # 1 | 8.90 x.60 x6.00l,.75 | File type: PDF | 256 pages | ||1 of 1 people found the following review helpful.| ITSM Process|By Kuya Herb|Excellent book which summarizes the ITSM Process and Design. Highly recommend for ITSM professionals.|0 of 1 people found the following review helpful.| Five Stars|By John Ghostley|Excellent reference for process improvement projects and initiatives in the real world.|2 of 4 people found the followin||I would recommend this book as an indispensible and practical reference for anyone who is actively involved in developing and improving general IT processes, and to build a strong foundation of the working skills expected of process architects. --Terry Doer
The Definitive Source for Certified Process Design Engineers
IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to ...
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